FAQ

We understand that shopping for intimates should feel comfortable and confident. To help you navigate your experience, here are answers to some of the most commonly asked questions about Haromora products, orders, and services.

🧵 1. What materials are your products made from?

All Haromora pieces are crafted from high-quality, breathable fabrics that prioritize comfort and durability. Our materials are carefully selected to feel gentle on your skin while maintaining shape and support throughout the day.

  • Soft, lightweight fabrics for all-day wear
  • Stretchable blends that move with your body
  • Easy-care materials for convenient washing

📏 2. How do I know my size?

We offer a detailed size guide for every collection to help you find the perfect fit.

  • Measure yourself according to the guide to ensure accuracy
  • If you’re between sizes, we recommend choosing the larger size for comfort
  • For further guidance, contact our support team for personalized advice

🚚 3. How long does shipping take?

Delivery times vary by location, generally 4 –10 business days.

Tracking information will be provided for all shipments. International customers may be responsible for customs duties or taxes.

🔄 4. Can I return or exchange an item?

Yes! We handle returns and exchanges in accordance with our Return Policy:

  • Items must be in their original condition
  • Returns should include tags and packaging 
  • Customers may be responsible for return shipping costs, unless otherwise specified

For guidance on starting a return or exchange, contact our support team.

🧼 5. How should I care for my items?

To maintain the quality and longevity of your Haromora pieces:

  • Hand wash or use a gentle machine cycle
  • Avoid high heat when washing or drying
  • Store in a dry, cool place to preserve fabric and elasticity

Proper care ensures that each piece remains comfortable and stylish for years to come.

💳 6. What payment methods do you accept?

We accept secure payments via the options available at checkout, including:

  • Major credit and debit cards
  • PayPal
  • Other secure digital payment methods as listed on our website

Your payment information is handled safely and in accordance with privacy regulations.

📨 7. How can I contact customer support?

If you have questions, need guidance, or want to share feedback, our team is ready to assist:

  • Email: service@haromora.com
  • Phone: (+1) 9092790926 (Monday–Friday, 9:00 AM – 5:00 PM PST)
  • Mailing Address: 4850 EUCALYPTUS AVE CHINO,CA 91710

Providing your order number and item details will help us respond more efficiently.

🌟 8. Do you ship internationally?

Yes, we ship worldwide!

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
  • Delivery times for international shipments may vary depending on local postal services and customs processing.

🕊️ 9. What if my order is delayed or lost?

While we work with reliable carriers, occasional delays may occur.

  • Check your tracking information first
  • If your package is delayed beyond the estimated delivery time, contact us immediately
  • We’ll help investigate and provide a solution, including replacements if necessary

At Haromora, we are committed to making your shopping experience seamless, supportive, and enjoyable. Your comfort, confidence, and satisfaction are our top priorities.

📞 Contact Us

Email: service@haromora.com
Phone: (+1) 9092790926
Address: 4850 EUCALYPTUS AVE CHINO,CA 91710, USA